Meet some of the in-house Physicians and APPs (Advanced Practice Providers) who collaboratively develop, refine, and validate the Smart Access Suite: Virtual Triage algorithms guiding patients to the most appropriate care options. Our healthcare navigation services direct patients to the most clinically appropriate endpoints for care, including ER/urgent care, retail clinics/pharmacies, in-person primary care and specialty care, virtual visits, and self-care options.
Smart Access Suite: Virtual Triage is Clearstep’s core healthcare triage tool which provides a digital AI chat experience that allows patients to type their symptoms in free-text, asks 10-15 of the most clinically relevant follow-up questions (similar to what a doctor or triage nurse would ask), analyzes the patient's symptoms, and then provides healthcare navigation services as well as educational information on how they can take care of themselves at home (OTC meds, when to seek care immediately, etc). Clearstep is a white-labeled software, so the care options presented to users are configured for each of our client’s care resources, from urgent care and telemedicine visits all the way to different specialty care types.
Clearstep’s Smart Access Suite: Virtual Triage algorithms are built on top of Schmitt clinical content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and has been validated in nearly half a billion telephone triage encounters. They are the gold standard for telephone triage, and Clearstep is the only provider of Schmitt clinical content for chat-and-voice-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.
Clearstep’s core Smart Access Suite solution includes an AI chat experience, which is configurable to your organization’s routing needs and inventory of providers and care resources. We’ll work with stakeholders across your organization to map triage endpoints, integrate provider/facility data and scheduling, define performance indicators, and tailor content, particularly for specialty care routing. Clearstep is a white-labeled experience so our healthcare navigation services will match your organization’s brand guidelines and specific care resources. In addition to the solution, Clearstep also provides a wide array of analytics that detail solution KPIs, capture patient demographics, and present patient behavior.
As part of our Smart Access Suite implementation, Clearstep can also integrate with EMRs (for provider/facility data and scheduling and triage summary note storage) and CRMs (for triage summary note storage and escalation to live agents).
Implementing an initial Smart Access Suite experience requires minimal engineering lift from our clients, and we have completed these in as little as two weeks. Standard triage tool implementations usually follow three main steps:
While working through these initial steps, we can build deeper integrations, partner with your marketing team to create thorough marketing plans, and continue to iterate on the solution based on patient behavior. Scheduling integrations typically takes an additional 4-8 weeks.
Clearstep is the market leader in virtual self-triage tool with the largest deployments in health systems/hospitals, population health management organizations, pharmacy retail organizations, and multi-specialty medical groups. Clearstep aligns its healthcare navigation services to help meet your organization’s goals.
1. Our triage is evidence-based and built off of gold-standard content. Clearstep is the only chat-based self triage solution on the market built off of Schmitt clinical content. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in nearly all nurse call centers across the country.
2. Our AI chat is fast: Clearstep asks 10 fewer questions than the competition with NLP technology that understands free text.
3. Our Smart Access Suite: Virtual Triage focuses on directing patients to the correct level of care (triage) and not differential diagnosis. We aren’t trying to play that part of a doctor, rather we strive to enable better access, transparency, and optionality for patient-consumers. Providers often prefer Clearstep over alternative triage solutions because patients who book care aren’t tied to a potential condition.
4. We’re white-label and fully configurable: The Clearstep platform is the most configurable online triage symptom checker and care routing for enhancing patient access. We white-label to maintain the look and feel of your organization’s digital properties and offer plug-and-play features to meet the needs of your organization, while also allowing configurability for how you’d like to handle care routing, particularly for specialty care resources.
5. Healthcare consumers/patients love us: Clearstep’s Net Promoter Score (NPS) is 4x the industry average.
Patient Acquisition
Patient Retention
Patient Satisfaction
Call/Command Center Efficiencies
Care Routing Efficiencies