Conversational AI Assistant Automates Patient Self-Service

Patient Services is designed to automate several administrative workflows, the most common being paperwork requests, medication refills, lab/test result requests, specialist referrals, issues with getting into the patient portal, appointment scheduling, provider/location finding, insurance eligibility checks, and billing/payments. Although these are the most common workflows, our solution is customizable to your needs. If another workflow is not mentioned here, please contact us to explore if Patient Services can address your unique need(s) with additional workflows.

Like our Virtual Triage experience, our Patient Services solution is powered by conversational AI assistants. Patients enter the services they seek, and our Natural Language Processing (NLP) matches the patient to the correct workflow. Additionally, we can present several pre-defined endpoints to expedite the patient's search and guide them directly to where they need to go.

Patient Services works well when complementing existing call centers (nurse triage or administrative staff). When used in complement, the solution alleviates heavy call/contact center volume, allows care staff to practice at the top of their licenses, and focus on more complex, high-touch interactions.

While we believe our solutions work best when used together, you don’t need to purchase any other Clearstep Solution to implement Patient Services. However, most clients with Patient Services also use our Virtual Triage solution to provide a seamless, one-stop digital experience for their patients.

Clients using Patient Services see reduced administrative costs due to reduced calls to their call centers. Clients also report an improved digital experience for their patients by providing an easy-to-use, centralized hub for finding all administrative functions of the organization.